Returns & Exchanges
At EX NIHILO, we strive for your complete satisfaction with our olfactory creations; however, we accept returns of unopened and unused products within 30 days of purchase. Please ensure all original packaging and security seals remain intact to qualify for a full refund.
Initiate Your Request
Contact our concierge team via the online portal with your order number and reason for return to receive a prepaid shipping label.
Prepare the Parcel
Carefully pack your items in the original EX NIHILO shipping box, ensuring the fragrance or skincare product is securely padded.
Ship the Return
Affix the provided label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be processed to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing