Frequently Asked Questions
Everything you need to know about EX NIHILO products, shipping, and our luxury beauty services.
Are your fragrances and beauty products authentic?
Yes, all products sold on our official online store are 100% authentic. EX NIHILO is a Parisian fragrance house, and we guarantee the provenance and quality of every bottle shipped directly from our facilities.
Do you offer international shipping?
We currently offer express international shipping to over 50 countries. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.
What is your return policy for opened products?
Due to the nature of beauty and fragrance products, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 14 days of delivery. We recommend trying our discovery sets before committing to a full-size bottle.
Are EX NIHILO products vegan and cruelty-free?
EX NIHILO is committed to ethical beauty. Our products are cruelty-free and we do not test on animals. The majority of our fragrance collection is vegan, though we recommend checking the specific ingredient list on each product page for details.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.